Before your first burn.

Classroom temperatures may reach up to 40 degrees Celsius during sessions. For Stretch and Activate, the heat may be set to a more comfortable level. HVAC systems are available to regulate the temperature at the instructor's discretion.

Bring your own mat towel, a reusable water bottle, and grip socks to keep you steady. If you forget your towel, rentals are available at the studio.

Phones are not permitted during active classes. You are welcome to bring your phone into the studio, but please stay mindful of those around you and keep class time present.

If you need your phone for accessibility or medical reasons, please tell your instructor.

Yes. On-site parking is available, and street parking can also be found along Queen Street and nearby side streets.

We offer a restroom, lockers for storage, and a water refill station.

Class schedules are released monthly so you can plan ahead.

• Memberships may include extended schedule access from 2-3 weeks up to 1 month.
• Standard credits can view schedules 1 week ahead.

Upgrade to a membership to unlock longer-range planning access.

We recommend booking online to reserve your spot. Walk-ins are welcome when space is available.

Yes, we welcome corporate and private bookings. Contact us through the contact page for more information.

First time at Sora? Visit the front desk to check in and say hi. After that, future visits are simple: check yourself in on the Sora app or ask one of our team members for help.

Please arrive early so you have time to settle in. Once checked in, make your way to the spot number you reserved.

Download the Sora app to view the schedule, sign up for classes, and purchase intro offers.

If it is your first time, arrive 10-15 minutes early. Studio doors open 10 minutes before class. Returning guests should aim to arrive at least 5 minutes early so they can settle into their reserved spot.

Wear comfortable movement clothes. Grip socks are recommended for hygiene and stability, but not required. Bring a refillable water bottle and a mat towel. Towel rentals are $3, and towels are available to purchase for $30. Lockers are available for your belongings.

Yes. You need an account to purchase credits, purchase memberships, and book classes. Create or access your account here.

On average, our classes are 50 minutes long.

Choose lightweight, moisture-wicking clothing like leggings, shorts, tank tops, or t-shirts that dry quickly and handle sweat well.

Yes. Rental mat towels are available for $3. You can also purchase a mat towel for $30.

You can find current package, offer, and membership information on the pricing page.

Credits are for individual use and cannot be transferred.

If you need a break from the heat, it is okay to step out. Once you leave, we kindly ask that you do not re-enter so the instructor and other guests are not disrupted. Your safety is the priority, so listen to your body.

Classes begin promptly. Doors open 10 minutes before class and remain open for 2 minutes after the start time. Late arrivals will not be admitted after that window.

Each class begins with an introduction to proper form and technique. If you are late, we will help you find a spot in the next available class.

Cancellations must be made at least 8 hours before class. Members have an extended cancellation window and may cancel up to 4 hours before class without penalty. Cancellations made inside the cancellation window incur a $15 fee and result in the loss of the credit. Email cancellations are not accepted.

If you do not show up for a booked class, you will be charged a $20 no-show fee and lose the session credit.

Yes. Instructors and classes may change due to unforeseen circumstances. When possible, changes will be communicated in advance.

You can check in for class in three ways:

1. Self check-in on the Sora app for returning guests, starting 15 minutes before class and up to 5 minutes before it begins.
2. Self-serve kiosk at the studio entrance for quick check-ins.
3. Front desk check-in for first-time visitors, ClassPass guests, and account questions.

Use the Sora app during the check-in window. Make sure location access is enabled and that you are physically near the studio.

You must attend the class you check in for and head directly to your reserved spot.

Failing to attend a checked-in class results in a double no-show fee of $40. A second violation incurs the same fee and a permanent ban.

Cancel at least 12 hours in advance to free up space for others.

When a class is full, you can join the waitlist. Spots are offered based on the order guests join.

If a confirmed guest cancels more than 8 hours before class, the first person on the waitlist is automatically added.

Once the automatic window closes, remaining spots are offered by text message on a first-response basis.

Our waitlist automatically fills open spots up to 8 hours before class starts.

• If a spot opens before 8 hours, the next person on the waitlist is automatically enrolled.
• If a spot opens within 8 hours of class, it will be offered by text instead.

Yes. If a spot opens within 8 hours of class, you will receive a text message with a booking link.

• Texts are sent to all waitlisted guests at the same time.
• The spot goes to whoever books it first.
• If another spot opens, another text will be sent.

The text includes a link that takes you to the booking page in your browser.

• Log in if prompted.
• Reserve the class.
• You will be moved from the waitlist into the class automatically.

Your booking uses the same credit or membership you used to join the waitlist.

If the spot has already been claimed, you will see a message that it is no longer available. You will remain on the waitlist and be notified again if another spot opens.

Yes. If you no longer plan to attend, please remove yourself from the waitlist.

• Removing yourself is penalty-free.
• It allows someone else to join.
• It prevents accidental booking close to class time.

Once you are enrolled in class, standard late cancellation and no-show policies apply.

Late cancellation windows still apply if you move from the waitlist into class:

• Non-members: 8-hour cancellation window.
• Members: 4-hour cancellation window.

If you are unsure you can make it, remove yourself from the waitlist.

Yes. Once you join the waitlist, you can view your current position in your reservation details. Positions update automatically as spots open.

Infrared heating uses radiant energy to create warmth similar to the sun's heat, without harmful UV radiation. This type of heat is absorbed deeply and can help improve circulation.

Infrared heat may support improved circulation, recovery, comfort, skin health, and a deep warming experience without added humidity.

Absolutely. Our instructors create classes that support all levels of experience.